Frequently Asked Questions

Shipping

How long does shipping take?

Orders are processed within 1–3 business days, followed by 2-7 business days for delivery within the United States.

Is shipping free?

Yes. We currently offer FREE shipping within the United States.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Please allow 24–48 hours for tracking information to become available.

Can I change my shipping address?

Please contact us immediately after placing your order. Address changes cannot be guaranteed once your order has entered processing or been shipped.

What if my package is lost or delayed?

Delivery may occasionally be delayed due to weather, carrier issues, high shipping volume, or other circumstances beyond our control. For packages marked as delivered, please contact the carrier directly regarding lost or stolen packages.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in their original packaging.

What if I receive a damaged or incorrect item?

Contact us within 7 days of delivery with your order number, details of the issue, and clear photos. We’ll review the issue and provide an appropriate resolution.

How do I start a return?

Email support@avitorra.com with your order number, the item you want to return, and the reason for the return.

Who pays for return shipping?

Customers are responsible for return shipping unless the return is due to our error, a damaged product, or a defective item.

How long do refunds take?

Approved refunds are generally issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Your bank may require additional processing time.

Can I exchange an item?

Yes. Exchanges are available for items that are damaged, defective, or incorrectly shipped.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover.

Is my payment information secure?

Yes. Payments are processed through secure, encrypted payment gateways. Avitorra does not store or have access to your full card information.

When will I be charged?

Your payment is authorized and charged when you place your order.

What currency do you use?

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

What if my payment is declined?

Please verify your card details and available funds. If the issue continues, contact your bank or payment provider.

Will I receive an order confirmation?

Yes. After successful payment, you’ll receive an order confirmation email containing your order details.

Can my order be held for verification?

Yes. For security purposes, Avitorra may hold or cancel orders that appear suspicious or require additional verification.